FareTrav Refund Policy

Usually, service fees charged by the travel agency, the airline tickets, and trip protection insurance availed by you at the time of booking are not refundable, if it’s been more than 24 hours of the booking. However, we will only consider the refund requisition if the below-mentioned criteria have been met:

 If the passenger(s) has filed the petition for waiver or refund to our customer service representative via call, and if the fare rules of the airline or designated end supplier have the preset policy to process the refunds.

Refund request would only be considered as valid, when the passenger is not a "no show." In case, the passenger doesn’t appear at the airport on time before the scheduled departure of the flight, he/she will fall in the ‘no show” criteria. Please note that “no show" bookings are not eligible for any refund.If we are able to secure waivers from suppliers to process this requested refund.

FareTrav.com holds no power in providing a designated time frame that might take to initiate and process the passenger’s requested refund. The entire process of refund requests is carried out in a fixed progression or order. Once the passenger has asked for a refund of the booking from our travel agent over the phone; he/she will then receive an email notification sent by us that their refund request has been received.

The notification sent to the passenger(s) via email is just an acknowledgment that their request has been successfully received and provides them with a unique tracking number; hence, it in no way signifies that the passenger is eligible for a refund.

Once we receive your refund request, we will begin the process and start working with the suppliers such as airlines to generate a waiver based on airline rules and shall notify you of the supplier decision.

Service fees charged by us for the original flight bookings are non-refundable. Getting the refunds from the airlines is entirely the decision of the end suppliers. Once the airline agrees for the refund, it might take seven or more working days for the refunded amount to appear on your credit/debit card statement. In general, there is a specific penalty charged by all suppliers against the refund.

The total time for refund process might take 60-90 days from the time of placing the refund and cancelation request for receiving credit in your account. Apart from the airline's refund penalties, FareTrav.com will charge a post-ticketing service fee, as applicable. All refund fees are imposed on a per-passenger, per-ticket basis. The waiver will only be appraised if the requested refund has been approved by the supplier and when the airline rules have a scope for such refunds. If such a refund is not accepted by the airline, we will refund you our post-ticketing service fees applicable, but it is not applicable to our booking fees for the original travel reservations or bookings.